Terms and conditions

Please note we are a cashless property

Business & Check-in Hours

Check-in time: 4:00 p.m. We’ll be ready for you.

Check-out time: 10:00 a.m. Seize the day, friend!

Payment Policy

If there is a balance on the day of arrival, we will use the card that you used to make the booking. To use a different card, contact us 24 hours in advance.

Reservation Policy

We believe the children are our future, but you still have to be 18 years old and present to book a room.

All requests to reserve a room must include the first and last name of all adults occupying the room and a valid credit card for guarantee of arrival.

Our room rates are always awesome, and they are subject to change. All rooms are subject to a 11.75% tax (4.75% to the State of North Carolina, 5% Henderson County Occupancy Tax, and 2% Henderson County Sales Tax).

For the safety of guests and staff, all guests will be required to fill out the pre-check-in form (which will be sent as a text message to their phone) before receiving their room information.

Longer Stays

For Longer Stays, basic housekeeping will need to be done in the room every 3-4 days.

COVID 19 Policy

Guests who have been exposed to COVID-19, displayed COVID-19 symptoms (fever, cough, shortness of breath, sore throat) should find lodging elsewhere. For the safety of long-term guests and employees, Candlewick Inn is not offering respite rooms at this time. Should you fall ill during your stay, please notify staff so we can block your room for hazard cleaning upon your departure and connect you to any medical resources you may need. Social distancing is required in all common areas.

Check-in Policy

Reservations should be prepaid with Visa, MasterCard, Discover, or American Express. Upon check-in, any remaining amount due will be charged to your credit card including the total amount of the room and tax as well as an additional $50.00 (fifty-dollar USD) pre-authorization hold. The $50.00 (fifty-dollar USD) authorization, less any room service or damage charges, will be returned to your card, dependent upon your bank’s policy, in 3-10 business days.

Cancellation Policy

We understand that plans may change, and we strive to accommodate our guests to the best of our ability. However, please note that we have a strict cancellation policy to ensure fairness and the smooth operation of our services. The details of our cancellation policy are as follows:

Full Refund (100%): Cancellations made 60 days or more prior to the scheduled arrival date will be eligible for a full refund.
No Refund: Cancellations made within 60 days of the scheduled arrival date will not be eligible for any refund.
No Shows and Early Departures: No refunds will be issued for no-shows or early departures.

Smoking Policy

Breathe easy. Cedarwood Inn is a non-smoking property. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Kindly use the designated outdoor ashtrays. Any smoking in the rooms or strong lingering smoking scents in rooms will result in a disappointed look and a $250 room cleaning fee.

Pet Policy

Please take careful note of the pet policy
Pet fee of $20/night per pet (Dogs only).
For the safety of your pet and others, pets must be kept on a leash in all public areas. Please clean up after your pet.
The pet cannot be left alone.
Guest is responsible for picking up feces.
Pets are not allowed on the bed and furniture's
No excessive pet hair on furniture. Failure to comply with the rules will be subject to an additional fee up to $500
If your pet causes disturbances, we may ask you to control the noise

Damage Responsibility: You will be responsible for any damage caused by your pet during your stay. Additional charges may apply for necessary repairs or cleaning. By bringing your pet you agree to abide by this pet policy.

Room Policy

We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value. Pre-existing damages or room issues must be reported to the us immediately after check-in to avoid responsibility and potential charges. Guests are allowed to receive occasional packages and special deliveries at the property. We are not responsible for the packages or their contents or the storage of them. Sing your heart out and have passionate conversation all day long, but from 10:00 p.m. to 7:00 a.m. the whole property goes into hush mode for what we like to call quiet time (or sleep time).

Parking Policy

Vacations should be stress-free and for that reason, you get to park right in front of your room (or super close). By parking a vehicle at our facility, you (and your guests) are doing so on your own accord. The hotel does not take responsibility or accept liability for damage, accident or loss to your vehicle or personal property. And if you plan on leaving your car in our parking lot for a while, not problem, just let us know, as we reserve the right to tow vehicles.

Minimum Age Policy

All guests must be 18 years or older to confirm guestroom accommodations at Cedarwood Inn.

Firearms Policy

Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms. Subject to the following restrictions, guests of Cedarwood Inn who are lawfully permitted to possess a firearm may bring such firearm onto hotel premises, provided that the presence of the firearm on hotel premises: is for storage purposes only; the firearm is and remains at all times unloaded; the firearm is and remains secured in a locked, hard-sided firearm container, provided by the guest, while transported to or from the guest room and while stored therein; and the firearm remains securely safeguarded at all times in a locked guest room or locked personal vehicle, except when transporting the firearm to or from a guest room. Guests who fail to abide by this policy may be asked to leave the hotel premises, without refund. The hotel premises are private property, and our firearms policy applies to: (i) all firearms, regardless of whether the firearm is a handgun or a long-barreled gun; and (ii) all guests and visitors, even those possessing a valid license or permit to carry a firearm. The only exception to the restrictions described in this firearms policy statement is for law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties.

Guest Safety Policy

As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from. Safety cameras are used throughout the premises, and anyone on our property may be recorded.

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